Refund Policy

At FreeModel (freemodel.in), we strive to provide a transparent, reliable, and high-performance unified API gateway. This Refund Policy explains when and how refunds are issued for paid subscription plans, prepaid API credit balances, and billing discrepancies.

1. 24-Hour Money-Back Guarantee (Paid Plans)

We offer a 24-hour money-back guarantee on all first-time paid subscription plans (including Starter, Basic, Pro, and Unlimited plans).

• If you are unsatisfied with the service or find that it does not fit your integration needs, you may request a full refund within 24 hours from the initial purchase timestamp, provided token consumption has not exceeded standard introductory testing levels.
• To prevent abuse, the 24-hour guarantee applies only to your first subscription on FreeModel and does not apply to renewals, subsequent billing cycles, or plan changes unless a verified technical failure on our platform prevented you from using the service.
• Upon issuing a subscription refund, your plan will revert to the Free tier and any bonus credits or quotas associated with that tier will be rescinded.

2. Prepaid Balance and Credit Top-Ups

Tokens and API requests are billed against your plan allowance or prepaid credit balance. Because upstream AI model providers charge us directly upon query execution:

• Tokens already consumed are strictly non-refundable. We cannot recover computational expenses once an inference request has been processed.
• Unused account balance may be refunded within 14 days of the top-up transaction upon request, provided your account remains in good standing.
• Refunds of unused balance are returned to the original payment source, less any non-refundable payment gateway processing fees incurred by third-party processors.

3. Billing Errors and Overcharges

If you believe you have been charged incorrectly due to a system glitch, duplicated transaction, or billing calculation discrepancy:

• Please contact us within 30 days of the charge.
• We investigate every report promptly. Any confirmed overcharge or billing error caused by our platform will be refunded in full without penalty.

4. Payment Methods and Refund Delivery

Refunds are issued using the same method of payment utilized during the original checkout:

• Paddle (Cards, Apple Pay, Google Pay): Refunds appear on your original card or bank statement within 5 to 10 business days, handled directly through Paddle.
• Cryptocurrency (BTC, USDT, etc.): Due to blockchain transaction finality and volatility, crypto payments are non-refundable in fiat currency. In exceptional cases of platform error, verified credit may be credited back to your account balance or equivalent crypto address minus network gas fees.

5. Ineligibility and Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• Accounts suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy (including botting, scraping, unauthorized reverse-engineering, or fraud).
• Refund requests submitted after the expiration of the 24-hour subscription guarantee or 14-day balance window.
• Usage incurred through compromised, leaked, or mishandled API keys. Keeping your API credentials secure is your sole responsibility.
• Third-party upstream service interruptions, account limitations, model deprecations, or upstream provider policy enforcement beyond our operational infrastructure. As an intermediary gateway, FreeModel facilitates connectivity to third-party providers; sudden upstream outages, provider-level account restrictions, or upstream network shutdowns do not constitute grounds for retroactive refunds or financial compensation.
• Deliberate chargebacks or payment disputes initiated before contacting our support team. Filing an unauthorized dispute or fraudulent chargeback may result in permanent termination of your account.

6. How to Request a Refund

Requesting a refund is simple and fast. Please include your registered account email, order ID or transaction reference, and the reason for your request:

• Email us directly at support@freemodel.in.

Our support team reviews refund requests within 24 to 48 hours.